What Our Clients Say - Part 2
I would highly recommend the office's of John Day. I found John and his entire staff to be very professional yet very caring for my well being. When ever I had a question or concern I could call or email and would always be treated with respect and be given a prompt answer to my question or concern. John and his staff worked very hard to get me a settlement. I know without their help I would never have been compensated for the pain and suffering I endured concerning a major health issue. They helped me to know what would be a fair amount and always gave me excellent advice to reach an agreeable settlement. Thanks to John and his staff I am debt free and enjoying the benefits of financial freedom. Hopefully I would never need this kind of help again, but if I did I would call John Day knowing he gets results. It still amazes me how much he really cares about his clients and even checks on them during a time of his own personal crisis. I can never thank John and his staff enough for all they have done for me. This is not just any law firm, but a law firm that cares May God continue to bless you all.
Thank you to all for the time and all your care and effort you placed on my account and me. I went through a life-changing time. Thank you, Mr. Day for having Laura on your team! She is a wonderful human and she cares for her accounts.
Sonja M. Thomas
Laura and Hilari were excellent in how they handled my case. Their communication was great and they made me feel secure knowing that my case was in good hands. I appreciate their work and will always remember them. Thank you!
I would like to take the time to say how glad I am that I came to John Day Law Office. You haelped us after my car wreck on August 15, 2013 when the lady didn’t have insurance. We had a hard time with our own car insurance paying my medical bills. Thank you for taking my case and thank you for getting us results that took care of all our medical and ambulance bills for my son and myself. Anytime we had a question you were so eager to help and always answered fully and in a timely fashion. Yes, I would hire John Day Law Office again if I ever need them. I would refer this law office to everyone. You treated us with compassion and respect.
I enjoyed working with you. You called me and kept me informed with everything. You were always kind and very professional. You dealt with the hospitals and insurance companies for me. You even considered my feelings at all times. You worked and got the hospital to lower their price on the bills and the ambulance company did too. My wife would ask if I had heard from you and it would always be yes or she will send me something to fill out. I don’t think I could have found anyone to be more satisfactory for my needs. So glad that Michael Russell knew you. Thank you for all you did for me. Yes, I would hire you again and I would recommend you to others.
Thank you for representing us recently in a lawsuit. You and your associate were very efficient and kept us informed as to how the case was being handled. We are happy to say the case was settled in a manner that was fair to all. If needed again, we would certainly ask for your help. Thanks again!
I wanted to thank you for being my voice during this time of pain and adjustment. You worked hard. Brandon, Mary and folks I didn't get to speak with, I thank you and wish you well.
I would like to state that my experience with this law firm was truly exceptional. From the moment I was received in their office, I was impressed with their professionalism and their ability to understand my situation. Throughout the entire case, attorney Brandon Bass was always there for me. He returned all my calls, answered all my questions and always made sure I understood the process. I am very happy with the result and what they accomplished for me. I would hire them again and recommend them to my family and friends with no hesitation whatsoever. Thank you, Law Offices of John Day!
First of all, let me start by stating it is never easy to come to terms with an injury or health event that is the direct result of a corporation's negligence especially when that corporation should have your recovery and health at the forefront of their business model. So when I realized that I would have to obtain legal counsel, being introduced to the Law Offices of John Day, proved to be invaluable in so many ways. They were truly concerned in not only representing me to the best of their ability in my case but also concerned for me as an individual and the predicament I found myself in concerning my overall health. Mary Cocke and Brandon Bass possessed compassion, professionalism, expertise, patience and honesty throughout my entire legal experience. I also cannot express how comforting it was for me with the communication I received as my case progressed from beginning to end. I was extremely satisfied with the final outcome of my case and would recommend the Law Offices of John Day to anyone that needs someone "in their corner". I would definitely use this law firm again. Thank you Brandon and Mary!
We thought that you did an excellent job in representing us in our lawsuit. We would recommend you to anyone.
I couldn’t have found a better law office for me. Everything was handled with care, consideration and also very quick and efficiently. Everyone that I spoke with in the office was always very polite and helpful. In the event I should ever need legal help again, I know exactly who to call. Thank you so very much for all you have done for me.
Victoria Candace Roth
Thank you so much for your timely concern and advice. We have heard you and your organization do good work, and now we know it’s true.
(This was written by a person who sought out our services but whom we were unable to help.)
Thank you for getting the facts and giving our family a voice when we had none. You worked from a position of highest professionalism, integrity, thoughtfulness and wisdom. I cannot adequately express how appreciative we are for your honesty, hard work and willingness to peel back the layers and keep digging for the truth.
I was referred to the Law Offices of John Day by a friend. He observed me at work in a lot pain and distress. He was aware of my car accident and told me to contact this office immediately. The care and compassion that Amy Lynch and Burke Keaty displayed was genuine. I was updated and fully informed through the entire process. I hope to not utilize the legal system again, but I if I do, this office will be my first and only call. Again, I am extremely pleased and grateful!!
We retained John Day’s legal services for possible litigation involving an auto accident. We had the privilege of working with R. Burke Keaty II and his paralegal, Kylie Walker. Everyone at [the law offices of] John Day treated us with professionalism and cordiality that exceeded our expectations. Mr. Keaty and Kylie handled the paperwork and phone calls with the insurance companies relieving us of all the stress entailed with the companies. The settlement they obtained exceeded our expectations. We would certainly retain their services again should the need arise. I highly recommend these folks.
August 23, 2012 was a day that changed my life. It took away my independence and that strong girl my mom raised was changed. Your firm was there when we needed a hero. I had my husband’s arms to cry in but you were there to wrap your arms around us both and give us the strength to move forward. You made me feel safe, you made me feel important and I felt that my story was being told. The office staff was excellent in keeping us informed and helped to guide us through the process. Thank you, Brandon. I wish I could go back 2 years and not have this happen but you made it possible for me to move forward.
I was treated really good and fair. Everyone was good to talk to, reliable and answered my questions. I am perfectly happy with the end results – it came out well in my favor. I would absolutely hire them again.
I was very pleased with the John Day firm. They were very professional, very understanding and very helpful to us. They took time to explain the way the legal system works in Tennessee and helped us to understand how the system works. They gave a great effort in aiding us as we went through the process of our case. They made a very strong effort to help us recover as much from the situation as is possible under the law. They are still making an effort to recover some more of what they feel like we are due from our case. I would highly recommend their firm who needs the services of an attorney.
Hi, my name is Elizabeth J. I’d like to tell you about my attorney who works at John Day law firm. Her name is Laura Bishop Baker, a very devoted attorney. My experience with Laura was an excellent one. I must say she is good and she worked very hard for me. Even when it seemed like there was no hope, Laura Baker kept fighting for me and she won. . . When I had questions, I would call her and she would return my calls and was very faithful and never rude or mean but kind and patient. The way she explains things to you would be simple and understanding. She would never leave you in the dark. When I met Laura and Hillary (her assistant), I felt like I met two friends. . . I would recommend my family and friends to Laura Baker and I was blessed to have her as an attorney. Laura and Hillary are a team with a big heart for people.
"As far as John Day, Brandon Bass and Mary Cocke -- they were all great to have in representing myself and handling my case. They met with my wife and I on numerous occasions, always knew what they were doing and talking about. I was never misled or put on the back burner. They took my injury serious and handled it promptly. Took care of everything and kept me informed. Lawsuits are not easy or fun, but they did a terrific job for me as I had no idea of what to expect and did so in a timely effective manner, wasting no one's time. They did not ask for money upfront and handled my situation (I feel like as if it were them). Thank you to John Day, Brandon Bas and Mary Cocke for helping me and being knowledgeable, honest and trustworthy. Ya'll helped me with a fair settlement in a way more than timely manner. Thanks again."
"We were very satisfied with the service we received from your office. All our calls and questions were answered in a prompt fashion. We would recommend John Day to anyone who needed legal advice. We were very impressed with Brandon Bass and his commitment to resolving our case quickly and fairly. Thank you all"
"I felt like I was treated with outstanding service by all. All questions and concerns were treated and handled in a timely manner that was beyond any of my expectations. The final result exceeded my expectations so I would definitely refer your firm to anyone who needs help at any given time. As far as the staff is concerned, Mr. Day, Mrs. Baker, Ms. Michelle and Ms. Hillary created a bond with me and I felt as though they were all family to me. So, they are number one on my list."
William A. McGee
"I think the most apt words I can think of to describe our experience with John and his staff would be relief and gratitude. We were in a situation that we didn't know how to handle and didn't know which way to turn. From the very first phone call, John put me at ease and by the time we finished our initial meeting in person we knew we had made the right decision. We came away assured that they wanted the best outcome for us and were very good at doing what they do. In our opinion, their primary concern from start to finish was to help us.
We are very pleased and truly grateful that we were led to contact John Day."
"I found the best law office here. They are wonderful and the best attorneys I ever had. They treat everybody visiting them with respect and love. I am going to refer all people that I know to this office."
"His staff is always courteous, no matter how many times you call and ask them questions. They always keep you updated. They’re wonderful to work with."
"John Day and his staff are the ultimate of physical injury attorneys. I was very impressed with the settlement John Day got for us. I just don’t know where we would be today without John Day."
"Before you hire any lawyer for anything, I would advise you to call John Day first. Because he is a fighter, and he will get in there and fight to the end for you."
"I thank God for giving me a person like John Day and his staff."
"If you want somebody that’ll really help you, and treat you like family, I’d say call John Day."
"I definitely know that I’m in a better place today because I called John Day. He was the only attorney that I talked with that actually went the extra mile. That was very comforting to me."
"Because I chose John Day, he got me everything he could get me and took care of me."
"He was always positive, being a cheerleader for me and for my case. That was very comforting to me."
"It really helped me feel more comfortable and less anxious knowing that there was someone who was taking the perspective of a father, but who had the legal expertise to . . . do what was best for Lydia."
"He was more concerned about my well-being, than getting a fee for doing this."
"John is a wonderful man, and he took our family into his family, and he helped us heal."
"I think that without John Day, that we would not be as well off as we are right now with regard to getting a fair settlement out of this."
"He was the only attorney that I talked with that actually went the extra mile in terms of looking at the case from a different perspective. He pointed out that you know if we don’t get anything from this then we both lose. Because you know I didn’t pay anything to hire him, so that made me feel better. There’s incentive for him and his team, for John and his team, to do the best job that they possibly can."
"I consider myself beyond fortunate to have had John Day's representation during one of the most difficult times in my life. I'd been involved in a legal dispute that was in the courts of another state for over a decade. My legal counsel in Tennessee had dropped the ball on several accounts and those mistakes left me more broadly exposed and vulnerable in the initial dispute. My team's mistakes not only complicated that dispute, but my legal team's shortcomings caused me to incur fees that were well beyond what they should have been. We barely resolved the out-of-state case and I was emotionally and nearly financially exhausted, but I had my eyes set on fairness and justice. I'd been "double wronged", in my opinion. I asked many, many experts in Tennessee the question: "Who is able to really help me?" The answer I received was "John Day". I met with John and he gained a comprehensive understanding of the situation– which required him to have a grasp of the initial legal dispute. And let me tell you something, it was complex. After his getting up to speed, he gave me his best assessment– indeed, I had been less than well-represented by my legal team. That said, because of John's great relationships with his peers, he was able (in a very short time) to open up a productive and diplomatic dialogue with my former legal team. John had the facts of my complaint and presented them firmly, clearly and deliberately. Within just a couple of months of my first making contact with John, the dispute was resolved. The issues involved were sensitive and emotional.
Not only am I appreciative of the positive result, I am most appreciative of John's compassion and understanding of the toll all of it was taking on my life. I consider John a friend now. Always will."
"Over 10 years ago, our family was devastated and struggling with the injuries our young daughter had suffered. We were doing everything we knew to do to arrange health services for her and to support her healing. During this difficult crisis, we began to realize her healing would be a long process, and we needed the organization responsible for her injuries to be held accountable so that we would have the resources needed to support her. When we told you our story, you listened with compassion and we felt so heard. You then carefully developed a plan that brought about a settlement for our daughter. We look back and realize we would not be the strong thriving family we are today without the support we received. Thank you for your compassion, and your counsel."
"Thanks for your kindness during a very stressful time in our lives."
"Congratulations on being selected as Nashville’s best med mal lawyer in 2010. In my book, you are the best, period. I have given your name and recommended your services to my friend _____ in Jackson, Tennessee on a potential _____ case. I recommended no one else."
"I did not get a chance to thank you Tuesday morning and I want you to know that I appreciate everything you have done so much. I know you have gone over and beyond what we actually hired you to do and that’s why I just think the world of you. I was going to offer lunch, if you had the time, but since we were finished by 9:30 and I was too worried about _____ at school, I didn’t get the chance. So the next time you’re in town and you have the time, please let me treat you to lunch. I know it’s a small token compared to your taking the time to help with all of this, with something I know you honestly were not obligated to do, but I do want to show you some form of thanks. And whether you believe it or not, I would still be doing all of this even if the judge had decided against what we were asking, it’s not only because I got what I wanted. I just want you to know I appreciate you and all you have done, and to say thank you."
"I was sorry to hear about the passing of your Grandmother, but at the same time, I was so blessed reading about the rich heritage she left. It makes one feel like they know her. She was truly a lady that made the M in mother and grandmother mean Memory Maker. I just had to share with you my thoughts of how I enjoyed your tribute to your Grandmother and tell you how I will be remembering your family at this time. Just happening across this blog reinforced my thoughts of my well-made choice of your firm in the loss of my husband in ’03. Thanks once again."
"I think of all of you quite often and will never forget what you have done for this family. I don’t think I officially thanked the many ladies for their hard work, the nice dinner at the end, and _____’s birthday present, and most importantly the beautiful friendships that were formed. I hope [our family] will hold a special place in your hearts too. Remember, if you need [us] to ever speak on behalf of malpractice cases, which you brought up to us, tell us how and when we can help others. I am excited to say I just got on the Board of Directors for _____. You will have to look it up or I will send information to you that you won’t believe and is very interesting and amazing. Thanks again everyone for being such outstanding lawyers and trusting in us and putting your heart into this case. We owe anything we ever receive and the way you have built my strength is due to [your firm’s] lawyers."
"Please accept these bottles of Scotch and champagne as a small token of appreciation for representing me and the firm in the _____ case. You are the best plaintiff’s lawyer I know. More important, you are a true friend. I am a better lawyer and person because of you."
"Thank you for taking my case into consideration. It meant a good deal to me to see your compassion and to have you share so much information with me. You really listened for a long time, and even if you don’t take my case, I will remember your kindness always."
"Thank you so much for all you have done for me and my family these last 2 years. Although Thursday and Friday were difficult, I am hoping they are the first real steps toward making positive changes to a broken system. Thank you for getting the facts and giving us an opportunity to share our story. Although there is certainly no jubilation in any of that, I hope that it will ultimately help with healing and closure. You guys did a fantastic job, and words cannot express how appreciative I am. You have given our family a voice when we had none."
"Now that the lawsuit following my father’s accident has been successfully brought to a conclusion, I want to express thanks from all our family. We are very grateful for all the help you and your team have given us during this difficult time. When Dad was hit by a truck, his world abruptly changed, and our lives were affected as well. It was a very good thing that while we were preoccupied with his care, our friend _____ arranged for us to meet you. You and your team helped us through the complicated legal process following Dad’s accident. I understand now what a nightmare that would have been for us and am so relieved that your firm was there to take care of us. While money can’t replace all that Dad has lost, the settlement you obtained for us exceeded our expectations and gives us peace of mind that we will be able financially to take care of his needs."
"Everyone on your staff has been kind, caring and professional throughout this entire process. Laura is smart, sympathetic and very competent. We had complete confidence in her. Hilari always kept me posted on where things stood and patiently answered my questions. While I hope we never again have occasion to need your services, I would not hesitate to call if we did, and would certainly recommend you to anyone else. It seems odd to say in these circumstances, but it has actually been a very pleasant experience working with you and your team."
My family had such a great experience with John Day. He was so committed to our case from day one. He genuinely cared about us and our well being. John Day went above and beyond for my family. His work ethic was very impressive. I was pleased with our outcome and would highly recommend him to anyone who needs a personal injury lawyer.