We exist to serve our clients, and thus take pride when our clients take the time to let us know that we have met or exceeded their expectations.
What follows is a sample of notes we have received from our clients. Information which could be used to identify the writer has been omitted.
"I consider myself beyond fortunate to have had John Day's representation during one of the most difficult times in my life. I'd been involved in a legal dispute that was in the courts of another state for over a decade. My legal counsel in Tennessee had dropped the ball on several accounts and those mistakes left me more broadly exposed and vulnerable in the initial dispute. My team's mistakes not only complicated that dispute, but my legal team's shortcomings caused me to incur fees that were well beyond what they should have been. We barely resolved the out-of-state case and I was emotionally and nearly financially exhausted, but I had my eyes set on fairness and justice. I'd been "double wronged", in my opinion. I asked many, many experts in Tennessee the question: "Who is able to really help me?" The answer I received was "John Day". I met with John and he gained a comprehensive understanding of the situation– which required him to have a grasp of the initial legal dispute. And let me tell you something, it was complex. After his getting up to speed, he gave me his best assessment– indeed, I had been less than well-represented by my legal team. That said, because of John's great relationships with his peers, he was able (in a very short time) to open up a productive and diplomatic dialogue with my former legal team. John had the facts of my complaint and presented them firmly, clearly and deliberately. Within just a couple of months of my first making contact with John, the dispute was resolved. The issues involved were sensitive and emotional.
Not only am I appreciative of the positive result, I am most appreciative of John's compassion and understanding of the toll all of it was taking on my life. I consider John a friend now. Always will."
"Over 10 years ago, our family was devastated and struggling with the injuries our young daughter had suffered. We were doing everything we knew to do to arrange health services for her and to support her healing. During this difficult crisis, we began to realize her healing would be a long process, and we needed the organization responsible for her injuries to be held accountable so that we would have the resources needed to support her. When we told you our story, you listened with compassion and we felt so heard. You then carefully developed a plan that brought about a settlement for our daughter. We look back and realize we would not be the strong thriving family we are today without the support we received. Thank you for your compassion, and your counsel."
“Thanks for your kindness during a very stressful time in our lives.”
“Congratulations on being selected as Nashville’s best med mal lawyer in 2010. In my book, you are the best, period. I have given your name and recommended your services to my friend _______________ in Jackson, Tennessee on a potential ________ case. I recommended no one else.”
“I did not get a chance to thank you Tuesday morning and I want you to know that I appreciate everything you have done so much. I know you have gone over and beyond what we actually hired you to do and that’s why I just think the world of you. I was going to offer lunch, if you had the time, but since we were finished by 9:30 and I was too worried about _______ at school, I didn’t get the chance. So the next time you’re in town and you have the time, please let me treat you to lunch. I know it’s a small token compared to your taking the time to help with all of this, with something I know you honestly were not obligated to do, but I do want to show you some form of thanks. And whether you believe it or not, I would still be doing all of this even if the judge had decided against what we were asking, it’s not only because I got what I wanted. I just want you to know I appreciate you and all you have done, and to say thank you.”
“I was sorry to hear about the passing of your Grandmother, but at the same time, I was so blessed reading about the rich heritage she left. It makes one feel like they know her. She was truly a lady that made the M in mother and grandmother mean Memory Maker. I just had to share with you my thoughts of how I enjoyed your tribute to your Grandmother and tell you how I will be remembering your family at this time. Just happening across this blog reinforced my thoughts of my well-made choice of your firm in the loss of my husband in ’03. Thanks once again.”
“I think of all of you quite often and will never forget what you have done for this family. I don’t think I officially thanked the many ladies for their hard work, the nice dinner at the end, and _______’s birthday present, and most importantly the beautiful friendships that were formed. I hope [our family] will hold a special place in your hearts too. Remember, if you need [us] to ever speak on behalf of malpractice cases, which you brought up to us, tell us how and when we can help others. I am excited to say I just got on the Board of Directors for ___________________. You will have to look it up or I will send information to you that you won’t believe and is very interesting and amazing. Thanks again everyone for being such outstanding lawyers and trusting in us and putting your heart into this case. We owe anything we ever receive and the way you have built my strength is due to [your firm’s] lawyers.”
“Please accept these bottles of Scotch and champagne as a small token of appreciation for representing me and the firm in the __________ case. You are the best plaintiff’s lawyer I know. More important, you are a true friend. I am a better lawyer and person because of you.”
“Thank you for taking my case into consideration. It meant a good deal to me to see your compassion and to have you share so much information with me. You really listened for a long time, and even if you don’t take my case, I will remember your kindness always.”
“Thank you so much for all you have done for me and my family these last 2 years. Although Thursday and Friday were difficult, I am hoping they are the first real steps toward making positive changes to a broken system. Thank you for getting the facts and giving us an opportunity to share our story. Although there is certainly no jubilation in any of that, I hope that it will ultimately help with healing and closure. You guys did a fantastic job, and words cannot express how appreciative I am. You have given our family a voice when we had none.”
“Now that the lawsuit following my father’s accident has been successfully brought to a conclusion, I want to express thanks from all our family. We are very grateful for all the help you and your team have given us during this difficult time. When Dad was hit by a truck, his world abruptly changed, and our lives were affected as well. It was a very good thing that while we were preoccupied with his care, our friend _____ arranged for us to meet you. You and your team helped us through the complicated legal process following Dad’s accident. I understand now what a nightmare that would have been for us and am so relieved that your firm was there to take care of us. While money can’t replace all that Dad has lost, the settlement you obtained for us exceeded our expectations and gives us peace of mind that we will be able financially to take care of his needs.
"Everyone on your staff has been kind, caring and professional throughout this entire process. Laura is smart, sympathetic and very competent. We had complete confidence in her. Hilari always kept me posted on where things stood and patiently answered my questions. While I hope we never again have occasion to need your services, I would not hesitate to call if we did, and would certainly recommend you to anyone else. It seems odd to say in these circumstances, but it has actually been a very pleasant experience working with you and your team.”